Current Customers
Keep your finger on the pulse of your customer network's career moves. When champions change jobs, they take their trust in your solution with them - creating perfect opportunities for expansion.
How teams use
Current Customers
The CS team uses the agent to maintain continuity during customer stakeholder transitions. By receiving early notifications of upcoming changes, they can implement proven transition playbooks that maintain product adoption and usage levels through personnel changes. This systematic approach has resulted in a 40% reduction in churn risk during stakeholder transitions.
Sales teams leverage the agent to identify and act on expansion opportunities created by champion job changes. The agent's ability to track movements to companies matching their ICP enables targeted outreach with personalized messaging based on the champion's previous success with the product. Teams report a 55% higher meeting acceptance rate when approaching former champions in new organizations.
Account Management teams use the agent to protect and grow existing revenue streams by maintaining complete visibility of stakeholder movements. This enables them to quickly identify risks from departing champions and opportunities from arriving decision-makers, resulting in a 30% increase in net revenue retention rates.
Scenarios
Proactive Customer Relationship Management
Customer Success and Account Management teams leverage this agent to maintain strong relationships despite organizational changes. Sales teams use it to turn customer movements into warm expansion opportunities. Teams see 40% faster response to customer job changes and 25% higher success rate in maintaining relationships after stakeholder transitions.
- Schedule transition meeting before departure
- Secure warm introduction to replacement
- Document product knowledge transfer
- Update stakeholder map
The Expansion Opportunity
A power user from your mid-market customer moves to a Director role at a larger company. The agent notifies Sales, who leverages the champion's positive experience to secure a meeting at their new organization, leading to an expansion opportunity.
The Network Effect
Multiple users from a customer implementing your solution change jobs within a 3-month period. The agent tracks these movements, helping Sales build a network of champions across multiple new target accounts.
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