Beyond company-level IP resolution, the agent uses identity graph matching to resolve individual sessions to specific people — connecting device identifiers, email-to-cookie matching from marketing touches, and behavioral fingerprinting to known contacts in enrichment databases. Resolution happens within the bounds of applicable privacy frameworks (GDPR, CCPA consent signals are respected). For opted-in visitors, the match is immediate. For anonymous sessions, the agent falls back to company-level identification and cross-references against known contacts from enrichment.

Not every session resolves to an individual — and that's expected. The agent layers contact-level identification (when available) with company-level identification (always available for B2B traffic) to maximize coverage. When an individual is resolved, they're added to the contact panel with their session data. When only the company resolves, the agent maps relevant contacts from enrichment and flags them as likely visitors based on job title match and prior engagement. The result is full-coverage identification — not a partial list with gaps.

The moment a contact is resolved, they're pushed into your CRM with full context: pages visited, session count, and the identification source. If the contact already exists in the CRM, the visit data is added as an activity log entry. If they're net-new, a contact record is created with the session data as the trigger. From the CRM, the contact can be enrolled in a sequence, assigned to a rep, or triggered in an automated workflow. No manual data entry. No copy-paste from a visitor tool into a spreadsheet.

When an identified individual hits a high-intent page pattern — pricing multiple times, integrations, ROI calculator — the agent flags them for immediate follow-up, not batched in a weekly digest. The rep receives a real-time alert with the contact's name, title, company, pages visited, and a suggested first message that references the session behavior without being creepy about it. The goal is to reach the buyer while your product is top of mind, not 4 days later when they've already had a demo with a competitor.