Lantern &

Delighted

Lantern's Delighted integration transforms customer feedback into revenue opportunities. Our AI automatically processes NPS responses, customer comments, and satisfaction trends to identify expansion opportunities and churn risks while enriching customer health scores.

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Integration Information

Feedback Intelligence

Convert satisfaction data into actionable signals

Sentiment Analysis

Track and predict customer health trends

Champion Detection

Identify promoters and potential advocates

Key Features

NPS response analysis

Comment sentiment scoring

Trend detection and alerts

Customer profile enrichment

Automated signal routing

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How It Works

Import

Connect your Delighted surveys

Parse

Analyze feedback content

Score

Evaluate customer sentiment

Distribute

Route insights to teams

Common Questions

How can I learn more about billing and pricing plans?

Book a demo with one of our sales representatives to discuss billing and pricing in detail.

Does Lantern integrate with other tools?

Yes, Lantern integrates with 50+ tools. The Intelligence Platform package includes 5 integrations, while the Customer Cloud package offers unlimited integrations.

How does the free trial work?

With the free trial, you integrate your CRM with just a few simple clicks, and Lantern automatically feeds you approximately 50 warm leads. You then have access to the Lantern platform. To receive more leads, you can upgrade to a paid plan.

Can I upgrade or downgrade my plan later?

Absolutely! You can upgrade or downgrade your plan anytime by contacting your customer support team member on Slack through your organization’s personal channel.

Is my data secure with Lantern?

Yes, data security is a top priority at Lantern. We employ industry-standard security measures, including encryption, access controls, and regular audits, to ensure the safety and confidentiality of your data. Learn more about our security practices on our Trust & Security page.

Champion Agent